INFORMATION WE GATHER FROM YOU
INFORMATION YOU PROVIDED TO US
We will gather and store any information you knowingly provide to us. When you register your emails with us, and/or provide information through the ordering process and/or through your account settings, we may collect your information to
- Send you newsletters on our Services
- Contact you about our Services and/or other products and services that we think you may be interested in
- Ship your order to you and/or your intended recipient
Occasionally, we may conduct optional surveys for our users to learn about their preferences to improve our Services. If you choose to participate, we may use any information you provide to us to improve our Services. If you agree to us providing these information, you can always opt out later. If you do not want to receive communications from us, please indicate your preference by emailing us at firstname.lastname@example.org, or unsubscribing via our newsletters you have received.
INFORMATION GATHERED AUTOMATICALLY
When you interact with our Services, we will automatically receive and store information on our server logs from your browser or device. This may include your IP address, geolocation data, device identification, cookie information, and the type of browser or device you’re using to access our Services. This information will help us in customising content for you that we think may be of interest to you. We may also use it to improve our Services, such as building profiles of our users to provide content and products of value to as many users as possible.
Cookies are identifiers placed on your browser or device that allow us collect standard Internet log information. It tells us how and when pages and features in our Services are visited and our traffic flow. For further information about cookies, you can visit www.aboutcookies.org. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from accessing the full features of our website and Services.
INFORMATION GATHERED FROM OTHER WEBSITES
We may collect information about your online activity after you leave our Services through the cookies we place on your browser or device. This information allows us to improve our Services and create a better online experience for you. HOW WE PROTECT YOUR DATA Your account is protected by a password for your privacy and security. You must prevent unauthorised access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavour to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security from the user-end. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
DATA SHARING WITH OTHERS
We do not sell, trade, or transfer your personal information to third-parties. We may share your personal information with trusted third-parties who form part of the operation of our Services, such as our website technicians, payment processing company, delivery and courier companies, and/or businesses that provide products to you through our Services. These third-parties agree to keep this information confidential and do not have any right to use the personal information we share with them beyond what is necessary to assist us.
We may de-identify your personal information so that you are not identified as an individual to share that information with other parties for marketing and advertising purposes. We may also provide aggregate usage information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience.
We may also release information when we believe it is appropriate to comply with the law or court order; enforce or apply our Terms and Conditions; our other agreements; or protect the rights, property or safety of Trove of Gaia, our employees, our users, or others.
ACCESS TO YOUR INFORMATION
Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please let us know by sending an email to email@example.com.
HOW TO REACH US